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BT Relacon mouse issues
2020/05/28 21:45
I bought your BT Relacon mouse M-RT1BRBK yesterday.
But it got a linking problem with Windows 10 system.
(MY windows 10 system is 64 bits version)
and I confirmed my desktop PC has Bluetooth 4.0 function and linking ability.
However, it is not available to connect with M-RT1BRBK.
please see the attachment.
and I also tried another PC (ASUS laptop FA706 which supports BT5.0) but got the same results.
But interesting is M-RT1BRBK is available to connect with my Android smartphone (sony Experia 10)...
so, please teach me what issues I met.
or the mouse is an NG product?
please teach me how to fix it.
※OKWAVEより補足：「エレコム株式会社の製品」についての質問です。
回答 （2件中 1～2件目)
They are not able to support e-mail inquiries.
I think the chat support is probably only in Japanese.
https://translate.google.com/translate?hl=&sl=ja&tl=en&u=http%3A%2F%2Fqa.elecom.co.jp%2Ffaq_detail.html%3Fid%3D5117
If you bought it from a store or an auction, ask them about it.
このQ&Aは役に立ちましたか？
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A recall has been announced for this product.
Check the serial number.
https://translate.google.com/translate?hl=&sl=ja&tl=en&u=https%3A%2F%2Fwww.elecom.co.jp%2Fsupport%2Fnews%2F20200518%2F
補足
2020/05/29 14:18
I tried the contact number but it's for Japan internal use.
How can I contact with if the issue is from other country?
お礼
2020/05/31 11:40
Noted. Thanks a lot.